SAP Customer Service (CS)

Ravi Padmanabhan

Vice President, SAP Line of Business & Product Management

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Velocity SAP CS services help businesses retain and secure new contracts.

Turnkey management, including SAP hosting, technical & functional support.

Migrate in 30 days with 50% TCO savings.
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Velocity SAP CS solutions allow businesses across industries to monitor, plan and carry out maintenance to achieve high availability, efficiency and effectiveness at the lowest possible life-cycle cost.

SAP CS Solutions

With tight integration of other SAP modules, SAP Customer Service provides the essential tools for the different specialists within organisations to perform their functions. For example, it enables a sales representative to efficiently generate quotes, a maintenance planner to plan strategies to prolong the lifespan of customer products, and a maintenance engineer to respond quickly to changing situations.

SAP Customer Service Lifecycle Process

Velocity’s certified SAP consultants are experienced in designing comprehensive, industry-specific solutions that support the entire SAP customer service life-cycle process:

  • Sales Quotation processing
  • Structure and manage technical objects for which services should be performed
  • Planning of maintenance packages
  • Capacity planning
  • Execution of plan and ad-hoc maintenance
  • Real-time monitoring of material and labour cost
  • Building up a solution database on the symptoms, causes, and solutions applied
  • Month end closing and billing of jobs
  • Mass recall of defective equipment
  • Return and repair processing
  • Warranty processing

Velocity SAP CS Solutions by Industry

  • Transportation
  • Automotive Services
  • Defence
  • Engineering, Construction & Operations
  • Industrial Machinery and Components
  • Manufacturing

Velocity delivers an unsurpassed customer experience for running SAP applications in the cloud.

Want to take advantage of the flexibility and cost advantages of our VCAMP?

Our Velocity Cloud Application Management Platform (VCAMP), is secure, scalable, and most importantly, optimised for SAP and other enterprise applications. Velocity’s SAP hosting delivers exceptional speed, with the availability and control to ensure reliable, audit-worthy enterprise application performance. In fact, Velocity is an SAP Certified Partner in Hosting, with a rating of “Excellent.”

Can Velocity help my organisation migrate to SAP HANA®?

Yes, whether you are planning to deploy SAP HANA via a virtualised environment, Multiple Components on One System (MCOS), Multiple Components on One Database (MCOD) or Multitenant database containers, Velocity can help. A 2-4 week Velocity Project Compass engagement with Velocity will provide a detailed business case, measurable objectives, a resource plan, a quote and a project plan for leveraging SAP HANA in our environment or yours.

Do you offer data archiving services for SAP applications?

Yes. Velocity can assist by defining business rules, identifying the data for archiving, performing an impact analysis, ensuring compliance with legal requirements and installing and configuring the purchased Archiving Software solution. An SAP HANA migration can also provide its own compelling benefits for data archiving.

Wondering how your systems will stay up to date?

Velocity is SAP Certified in Application Management Services.  Application lifecycle support is part of our service, so your SAP deployment is always current. Our services include unlimited patching, management of major and minor upgrades including retrofit of customisations to the applications. Velocity lifecycle support also includes ongoing hardware refreshes and platform upgrades.

Wondering how your concerns will be handled by our team?

To ensure a superior customer experience, Velocity assigns highly-knowledgeable customer support staff to each customer. We invest significantly in training and development to ensure our team offers ready-access to expertise in the SAP applications you entrust to us.  

Need to shore up the resiliency of your IT environment?

Velocity’s Managed Disaster Recovery Services includes regular testing, giving you proof and confidence that your IT environment is recoverable at the speed of your business.

Looking to “Save Another Payment”?

Our guide includes a transparent pricing chart.

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