Privacy Policy


Effective Date: May 19, 2015

This Privacy Notice outlines the information Velocity collects via www. (“Website”) and how Velocity will use that information.  Our Website is located in the United States, and as such information you submit to us through the Website will be stored and processed in the United States. By using the Website, you consent to the terms of this Privacy Notice, and to Velocity processing and storing your information in the United States as described in this Privacy Notice.


Information Collected from You

Velocity collects the following information of customers and other users who use the Website.

Information you give us:

We collect any information you voluntarily provide to while using the Website, including:

  • Forms you fill out on the Website;
  • Content of your electric correspondence with us;
  • Reporting a problem or requesting support for the Website.
  • Any other information you voluntarily send to us.

Information we collect about you:

We collect certain types of technical information about your use of the Website to maintain, support and improve the Website, including:

  • Technical information, including IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full URL clickstream to, through and from our site (including date and time);
  • Pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information we receive from other sources:

We may receive information about you from third parties who we partner with in order to build and operate our communities, including, for example, business partners, sub-contractors, and analytics providers, and may receive information about you from them.

We do not link aggregate user data with personal information. We reserve the right to disclose personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Website.

Velocity Careers and Job Applications

Velocity uses a third party platform to collect information from candidates regarding applying for careers with us. Information regarding how candidate information is collected, used and disclosed is disclosed in the third party platform's privacy policy, which is accessible through the careers page on the Website.

How Your Information is Used

Velocity uses the information we collect from you to provide our services and respond to requests you have submitted.  For example, when you give us your e-mail address in order to receive newsletters, product information, and special promotions, your e-mail address will be added to our marketing database. We use other information we collect to personalise your experience on our Website, to improve our Website, to improve our marketing and promotional efforts, and to design new services for your future use.  

Disclosure of Personal Information and Onward Transfer

We may share your personal information with companies that provide services on our behalf.  These companies have access to personal information needed to perform their functions, but may not use it for other purposes. Velocity does not share personal information about you with third parties for the third party's own marketing purposes.

Velocity also may disclose personal information about you in order to:  (1) protect the legal rights, privacy or safety of Velocity or its employees, agents and contractors; (2) protect the safety and security of visitors to our websites or other properties; (3) protect against fraud or other illegal activity or for risk management purposes; (4) respond to inquiries or requests from government or public authorities; (5)  pursue available remedies or limit the damages that we may sustain; or (6) comply with the law or legal process.

Velocity also may transfer any and all information that we collect about you to third parties in the event of any merger, sale, joint venture, assignment, transfer, bankruptcy, or other disposition of all or any portion of Velocity's assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

Customer Data

Velocity customers may load data, including personal information, into Velocity systems ("Customer Data").  Velocity may access and process Customer Data in the normal course of providing services to our customers, including addressing technical issues, providing support services, or as otherwise may be required by the relevant agreement between the customer and Velocity.

Customer Data is processed at the direction of Velocity customers, and Velocity has no direct control or ownership of Customer Data it processes.  Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to Velocity for processing purposes.

Individuals who would like to access, correct, amend or delete personal information should contact the data processor (Velocity customer) who collected the information from the individual.


We take commercially reasonable precautions to maintain the security, confidentiality, and integrity of the information we collect.  We employ various security technologies to protect the information stored on our systems, however, our Website is not secure and you should not send financial or other sensitive information through our Website.  It is your sole responsibility to use the appropriate level of care whenever communicating with us.

If you have reason to believe that the security of any account you might have with us has been compromised you must immediately notify us of the problem by contacting us at


Our use of cookies is described in our Cookies Policy, located under “How Velocity Uses Cookies” below.  

Links to other Websites  

Our Website may contain links to other websites.  The operators of those other websites may collect information about you, through cookies or other technologies.  If you link to another website, you will leave the Velocity Website and this Privacy Notice will not apply to your use of and activity on those other websites.

If you provide personal information through any other website, your transaction will occur on that website (not the Velocity Website) and the personal information you provide will be collected by, and controlled by the privacy notice of that website operator.  Links on our Website to other websites are provided only as a convenience, and the inclusion of such links does not imply endorsement of the linked website.  We encourage you to read the legal notices posted on those websites, including their privacy policies.  We have no responsibility or liability for your visitation to, and the data collection and use practices of, other websites.

Access, Modifications and Deletions of Information

If you have questions regarding information that we have collected via this Website, or wish to request that we delete personal information we may have collected about you, please contact us at


This Website is not intended for use by children and is not targeted to children.  Velocity does not knowingly collect personal information from children under 13, however, if you believe that your child under 13 has submitted information to our Website without your permission, you may contact us at and we will delete the information as quickly as possible.

Changes to the Privacy Notice

We reserve the right to amend this Privacy Notice at any time in order to address future developments of Velocity or changes in industry or legal trends.  We will post the revised Privacy Notice on the Website or announce the change on the home page of the Website.  You can determine when the Privacy Notice was revised by referring to the "Effective Date" on the top of this Privacy Notice.  Any changes will become effective upon the posting of the revised Privacy Notice on the Website.  

By continuing to use the Website following such changes, you will be deemed to have agreed to such changes.  If you do not agree with the terms of this Privacy Notice, in whole or part, you can choose to not continue to use the Website.

Safe Harbor Statement

Velocity complies with the US/EU and US/Swiss Safe Harbor frameworks, as set forth by the U.S. Department of Commerce, for the collection, use and retention of personal information from the EEA and Switzerland.  Information regarding these frameworks can be found at:

Velocity Cookies Policy

How Velocity Uses Cookies

We use "cookies" and similar technologies on the Website.  We use cookies and other technologies to better serve you with more tailored information and facilitate your ongoing access to and use of our Website.  If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer.  We do not share cookie information with third parties or allow third parties to place cookies for their marketing purposes.

What are cookies?

Cookies are small text files which a website may store on your computer or device when you visit that website. The cookie allows websites to recognise your browser the next time you visit the website. Web beacons and similar tools connect to web sites to signal that a particular web page has been read. We use the term “cookies” in this policy to describe all cookies, web beacons and other tools used to recognise your browser when you visit our websites.

Certain cookies can contain personal information – for example, if you click to “remember me” when logging in, we will place a cookie in your browser that contains information that allows us to keep you logged in. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What kinds of cookies does Velocity use?

Generally, our cookies perform one of four functions:

  • Strictly Necessary Cookies
    • Some cookies are essential for the operation of our website. For example, some cookies allow us to identify customers and ensure they can access our customer pages. If a customer opts to disable these cookies, the user may not be able to use all of the functionality of our customer pages.
  • Performance Cookies
    • We utilise other cookies to analyze how our websites are used and to monitor website performance. For example, we use cookies to identify which pages are used most often, how users navigate through our website, and to detect and resolve errors that may occur during browsing. This information may be used to revise our website design to fix errors or provide a better browsing experience.
  • Functionality Cookies
    • We use functionality cookies to save user preferences and login information. For example, cookies allow us to recognise you when you access the site and recall your preferences so you do not have to re-enter them every time you use our site.
  • Targeting/Advertising Cookies
    • We may use cookies to understand when users visit us as a result of advertising and marketing activities such as clicking on links in our emails. We do not use cookies for behavioral or targeted advertising and we do not share information related to our marketing activities with third parties for their marketing purposes.

Do third parties use cookies on Velocity websites?

We use certain third parties to help us manage and improve our websites and provide website functionality. For example, we use a third party website analytics service, Google Analytics, to monitor and understand how our websites are used. We also may use cookies to provide third party functionality such as enabling social media connections through our website, including LinkedIn, Twitter and Facebook.

We may also use third parties to help us understand when users visit our websites through our user communications. For example, we may utilise a third party service that uses cookies to tell us whether a marketing email has been opened or when a user visits our websites through clicking a link in our emails. This helps us identify content that is interesting to users and to improve the usefulness of our communications.

More Information

More detail on how businesses use cookies is available at

If you would like to contact us for any reason regarding our privacy practices or cookies policy, please write or e-mail us at the following address:

Velocity Technology Solutions, Inc.

Attn: General Counsel

1901 Roxborough Road, Floor 4

Charlotte, North Carolina, 28211

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